GENERAL TERMS AND CONDITIONS:
General Terms and Conditions
Welcome to Emerging Managed Solutions ("Emerging MSP," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our services, website, and any related products or support. By engaging with our services or using our website, you agree to these Terms. If you do not agree, please refrain from using our services or website.
1. Services Provided Emerging MSP offers managed IT solutions for small businesses, including but not limited to:
Network management
Cloud services
Data backup and recovery
Cybersecurity solutions
IT consulting and support
The specific details and scope of services will be outlined in a separate Service Level Agreement (SLA) or contract, as applicable.
2. Service Terms 2.1 Eligibility Our services are intended for business entities. By entering into an agreement with us, you confirm that you are authorized to act on behalf of your business.
2.2 Service Availability We strive to ensure uninterrupted services but cannot guarantee 100% uptime due to factors outside our control. Scheduled maintenance and upgrades will be communicated in advance.
2.3 Client Responsibilities You agree to provide accurate information, ensure timely payments, and comply with all applicable laws while using our services. Additionally, you must:
Maintain appropriate licensing for software used on your systems.
Allow reasonable access for troubleshooting and maintenance.
3. Fees and Payment 3.1 Pricing All service pricing will be outlined in your SLA or contract. Pricing is subject to change with prior notice.
3.2 Payment Terms Invoices are due within the payment terms specified in your SLA or contract. Late payments may incur interest or result in service suspension.
3.3 Refund Policy Refunds, if applicable, will be addressed on a case-by-case basis and according to the SLA or contract terms.
4. Confidentiality and Data Protection 4.1 Confidential Information We agree to maintain the confidentiality of your proprietary information. Similarly, you agree to protect our proprietary methods and tools.
4.2 Data Privacy We comply with applicable data protection laws. For more details, please refer to our Privacy Policy.
5. Limitation of Liability To the fullest extent permitted by law, Emerging MSP will not be liable for indirect, incidental, or consequential damages. Our total liability is limited to the fees paid by you in the six months preceding the claim.
6. Termination 6.1 Termination by Client You may terminate services as outlined in your SLA or contract, subject to any notice requirements.
6.2 Termination by Emerging MSP We reserve the right to terminate services for non-payment, breach of these Terms, or other valid reasons.
6.3 Effect of Termination Upon termination, all outstanding fees must be paid, and access to services will be discontinued.
7. Intellectual Property All intellectual property related to our services, including software, designs, and methodologies, remains the exclusive property of Emerging MSP. You are granted a non-transferable license to use these materials for the duration of our agreement.
8. Governing Law These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes will be resolved in the courts located in Asheville, NC.
9. Amendments We reserve the right to modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.
10. Contact Information For questions or concerns regarding these Terms, please contact us:
Emerging Managed Solutions
Asheville, NC
Phone: [Your Phone Number]
Email: [Your Email Address]
Thank you for choosing Emerging Managed Solutions as your IT partner.